US HR Generalist

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Assistant Manager - Human Resources is responsible for administration and systems maintenance for the HR department. This role will produce company-wide reporting, process updates timely within the various HR systems, ensure proper coding of employees for billing purposes, and support timely completion of benefit tasks. This position is a centralized SME for the HRIS system, internal company processes involving HR, and communication processes with external HR vendors.

Job Requirements:

• Estimated % of workflow:

• General HR Responsibilities = 70%

• Assist employees with their concerns and questions

• Conduct and participate in internal and external audits

• Coordinate escalated issue resolution

• Support regulatory compliance and research

• Process HRIS changes and maintain accuracy

• Maintain supporting termination documentation

• Support background and drug screening process

• Daily, Weekly and Monthly reporting for HR Department

• Bi weekly and monthly attrition reporting

• Applicant Tracking reporting

• Ad Hoc reporting out of HRIS or ATS systems for Support Center

• Daily updating and administration of various HR and Benefits systems

• Ensure proper entry of new hires for support center

• Ensure transfer of data to benefits vendor is seamless

• Confirm terminations in HRIS system are passed through timely to benefits vendor to lower financial risk for company

• Update Benefits vendor based on QLE’s

• Provides functional and technical troubleshooting for all HR, TA, and benefits systems

• Runs audits to validate HRIS data

• Performs mass data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies

• Conduct system training sessions for Site HR personnel

Benefit Administration = 15%

• Manage the benefit enrollment process

• Monitor benefit deduction changes in payroll

• Point of contact for all benefit questions from employees

• Organize and Administer new hire and annual open enrollment

• Process change requests for benefit enrollments and cancelations

• Point of contact and administrator for site 401K

• Review and approve Unemployment documentation and appeals

• Manage and approve leave documentation

• Manage and process Worker’s Comp claims and OSHA 300 log

• Backup Support Center Benefits Specialist

• Daily and weekly communication and follow up with Benefits Manager and Field HR on benefits related reporting requirements

onboarding = 10%

• Manage the onboarding process

• Oversee the physical and electronic file completion

• Monitor the background check and drug screen results

• Oversee the I-9s and e-verify process for all new hires

• Support Talent Acquisition through seasonal ramp hiring effort

Payroll Administration = 5%

• Oversee the processing and approval of payroll

• Other duties and special projects as assigned

Qualifications:

• Bachelor's degree and two to three (2-3) years Human Resources experience, or equivalent combination of relevant education and experience

• Excellent verbal and written communication skills

• Proficient PC skills including: Word, Excel, Access, and PowerPoint

• Strong attention to detail, follow-through and excellent organization skills

• Strong customer service orientation demonstrated by flexibility

• Ability to work as a member of a team

• Ability to handle multiple tasks simultaneously

• Strong sense of urgency, adaptability, flexibility and resourcefulness

• Ability to exercise independent judgment and come up with creative solutions/processes

• Proven ability to work in a fast paced, dynamic environment

• Ability to appropriately handle confidential and sensitive information

• Prior experience working with a web based HRIS system preferred

• Knowledge of Federal, State and local regulations to include FMLA, ADA, EEOC, OSHA, FLSA, Worker's Compensation and Leaves of absences