Customer Service Representative (FINRA) #VirtualFirst

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-10	Valid Until	Long-term validity

Job Highlights

Temporary WFH set upCollaborative Workforce TeamGreat training and learning opportunity

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and linkedin’s Top 15 Companies in the Philippines.

Guided by our people-first philosophy, we embrace a flexible and agile work experience adopting a Virtual First model (#DXCFLEXperience) as our primary way of working.

This means that most of us will continue working virtually, benefiting from the flexibility, security and convenience of remote working.

Job Description

The Role: Who are we looking for​

For hire: FINRA Certified Customer Service Representatives (Life Insurance) that will enable and deliver contracted services in accordance with business policies, and procedures of DXC’s clients across multiple teams.​

What will keep you busy​

• Responsible in handling inbound calls from insurance policy holders and providers​

• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)​

• Accountable in the monitoring and timely resolution of customer inquiries and requests​

• Provides accurate, valid, and complete information with the use of the right methods and tools​

• Conducts thorough research and investigation of cases to meet client’s expectations​

• Ensures adherence to policies and procedures​

• Deliveries high quality, effective, and efficient services

Job Qualifications: 

• FINRA Certified (Series 6)​

• College level or college graduate equivalent​

• Applicants must possess a minimum of one-year Contact Center experience on Life Insurance accounts​

• Good written and spoken communication skills​

• Computer proficiency – experience with MS office preferred​

• With ability in problem solving, and skills on critical analysis​

• Accuracy in data entry​

• Understands internal processes and tools​

• Demonstrates excellence and fluency in the English language​

• Flexible working hours – ability to work in shifts and adapt to new demand​

• Self-driven and keen to learn new skills​

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Your working environment – With access to area for working from home AND a strong and stable internet connection with a minimum 25Mbps

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What we offer:

• Health Insurance (HMO) for you and dependents upon hiring

• Life Insurance coverage from day 1 of employment

• 15 - 20 Days Vacation and 15 Days Sick Leave

• Expanded maternity leave up to 120 days and Maternity Benefits

• Expanded paternity leave up to 30 days

• Non-Taxable Allowance (De-minimis)

• Company-sponsored trainings upskilling, and certification

• Flexible Working Arrangements (Virtual First)

• Healthy and Encouraging Work Environment

• Recognition and Pay for Performance Culture

• Supplemental Pay (Standby/Shift)

• Covid19 Support

• Retirement Program

• Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us!

We are DXC.

We are an IT services company using the power of technology to build better futures for our customers, colleagues, environment and communities. We are an IT services company using the power of technology to build better futures for our customers, colleagues, environment and communities. Awards and Recognition Our achievements demonstrate how we deliver excellence for our customers and colleagues.