CUSTOMER SERVICE REPRESENTATIVE – LOGISTICS COMPANY (PASAY)

CUSTOMER SERVICE REPRESENTATIVE – LOGISTICS COMPANY (PASAY)

MINIMUM QUALIFICATIONS:

·        Candidate must be able to start as soon as possible

·        Has a strong personality

·        Excellent communication skills

·        Experience in customer service is a plus but not required

·        Willing to accept a project-based role

·        Willing to work on-site in Pasay City

·        Required requirements: SSS, Pag-ibig, Philhealth, TIN, NBI and Gcash (for payroll processing)

JOB RESPONSIBILITIES:

·        Provides efficient and excellent service in handling calls.

·        Provides adequate information pertaining to the rates, cargo status, serviceable areas, nationwide directory of branches/outlets, vessel/voyages schedules, quotations and any other inquiries pertaining to client’s service.

·        Responsible for booking and/or cancellation of documents and cargo pick-ups.

·        Coordinates with branches/outlets and/or any other 2go satellites through emails.

·        Handles Customer Complaints and provide possible solutions, coordinates with the proper authorities for solutions and logs each complaint in the system

·        Performs other duties as assigned