Customer Insights Supervisor

Industry Category	Sales / Marketing	Position	Digital Marketing
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-08	Valid Until	Long-term validity

The successful candidate is responsible for overseeing, mentoring and developing a pool of talented Customer Insights Analysts supporting various RX business units. The role will involve planning, organizing and managing of all Reed Exhibitions events’ post-show surveys and other show-related, survey-related and insights-related deliverables and will be accountable in ensuring quality and timely output are provided to various RX teams.The supervisor will help execute the following, but not limited to, Employee Performance Management, Training & Development and Reporting. He/she will also be responsible for effectively and efficiently completing all projects and tasks through effective project and stakeholder management.Accountabilities:Strategic Partnership with Various StakeholdersEnsure a proactive and consultative relationship with all business units supportedMonitor shows and constantly partner with stakeholders in terms of activities team will supportContinuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team membersEmployee ManagementEnsure new employees are oriented to the organization, its policies, facilities, etcFacilitate Employee growth, training and progress through various meansDevelop and implement PIP if performance is not adequateLead regular teambuilding activities including strategic planning, RE Cares, etc.Approve and monitor daily team attendance through HR TeamwareAttrition – maintain annualized negative attrition at or below 10%Regularly review the needs of employeesHelp, discuss, evaluate and resolve personal and work issues among team membersInform and monitor employees during times of crisis or disaster to assess situationInform the manager of the current situation of team members and recommend solutionReportingSubmit regular operation performance status reports to local RX leadership and stakeholdersProduce monthly performance update and other relevant reports to BU stakeholderOperational ImprovementStakeholder Management – conduct regular operations review and execute action items agreed with the business unitManage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.Receive, review and monitor and manage workload and assignments of the teamManage stakeholder expectations regarding deadlines, quality and efficiencyDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actionsDevelop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operationsOperations Standard – support compliance with established processesQualifications:Must possess at least a Bachelor's/College Degree in marketing, business management or other related fieldsMust have at least 5 years’ of working experience in the similar capacity, but preferably in data analytics, market analysis, market surveys, statistics, and the likesAt least 3 years of people management experienceKnowledge in statistical and research tools a big plusApplicants must be willing to work in flexible/rotating schedule depending on business needsStrong knowledge in Microsoft Word, Excel and PowerPointStrong analytical, quantitative and deductive reasoning skillsGood communicator and strong presentation skillsExperience in events and events management a plusStrong written and verbal communication, problem solving, project management and delegation skillsStrong sense of ownership relating to tasks and responsibilitiesAbility to work under pressureDeadline-driven and attention to detailOrganized and very systematic in handling tasks at handVery proactive in stakeholder management, project ownership and team coordinationVery decisive and results orientedProject and time management skills demonstrated by the ability to manage a number of projects at the same timeStrong commitment to performance and team successMust be amenable to work on a mid-shift schedule

Reed Elsevier is a world leading provider of professional information solutions in the science and medical, legal, risk management, and business to business sectors. We leverage deep customer understanding to deliver demonstrably improved outcomes to our professional customers.We do this by combining content and data with analytics and technology in global platforms, sharing institutional skills, assets and resources across Reed Elsevier.Our customers are using our products every day to advance science, improve medical outcomes, enable better legal decisions, evaluate risk, forge business relationships and gain business insight.