Customer Service Representative | Earn up to 28K* package | Cubao

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-08	Valid Until	Long-term validity

Job Description:

-      Handles Bill Inquiry (first bill explanation, prorated charges, one-time payment, expires promotions etc.)

-      Probe and discover the needs of the customer and recommend the appropriate service using features and benefits

-      Meet sales quota and service objectives in a fast paced call center environment

-      Negotiate and properly handle objections with customers

-      Provide customers with positive service experience

-      Adhere to IBEX Global Philippines’ company policies and work standards

Qualifications:

-      K12 Graduate | completed at least two years in college with no back subjects

-      Must have 1 year solid BPO experience

-      Must be willing to work on site and shifting schedule

Skills:

-      English language proficiency

-      Excellent comprehension skills

-      Exceptional probing skills

-      Good sales skills

-      Above average computer navigation and multi-tasking skills

We accept walk-in applicants!

Recruitment hub:

Lower Ground Floor, Cyberpark Tower 2, General Araneta Avenue, Cubao, Quezon City from 9AM – 9PM during weekdays.

Solutions for Global Business NeedsDelivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.Capitalizing on Our Core StrengthsOur singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:INTEGRITY Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.RESPECTTreat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.TRANSPARENCYClear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.EXCELLENCEStrive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.