Customer Due Diligence Operator

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-08	Valid Until	Long-term validity

about Advance Intelligence Group

Headquartered in Singapore, Advance Intelligence Group is an Al-driven technology company with over 1500+ employees serving 1,000+ enterprise clients, 50,000+ merchants and 10 million+ consumers across 12 markets worldwide.

We serve enterprise, consumers and merchants through our key Business Units:

ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as our flagship brands Kredit Pintar, ND Finance and Advantee.Ginee is an e-commerce merchant services technology platform providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.

We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

We foster an INNOVATION mindsetWe achieve results with EFFICIENCY and excellenceWe take pride in the QUALITY of our workWe uphold INTEGRITY in all we doWe embrace COLLABORATION to work across business lines and borders

Job Responsibilities

Performs customer due diligence process which includes screening of customers’ information, profile and official documents provided.Conducts thorough screening is done during enhance due diligence procedures and necessary requirements are acquired.Performs timely investigation on flagged or high risks potentials customers are performed and reported.Works on tickets created for AO/CDD Team related to customer onboarding, loan application and fraud investigation.Assists other internal departments/units on customer queries, requests and complaints.Promotes operational initiatives to improve the efficiency of the Account Opening / Customer Due Diligence Department.Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.Performs tasks related to Audit Readiness and Compliance to all Regulatory/AMLA policies and the like.Ensure to stick on the approved policies/manual and practice Maker/Checker process at all times to avoid mistakes/errors which may impact the bank monetarily, add additional unnecessary workload to affected departments or have a negative impact on the bank’s reputationEnsure that all service level agreements are met.Reports to the Account Opening / Customer Due Diligence Supervisor.Performs other related function/s that may be assigned from time to time.

Job Requirements

Preferably has Bachelor or Degree holder in Accounting of Finance, Commerce, Marketing or related disciplines.At least 1+ years of operations experience at a high-growth tech company, preferably fintech or bank.Has experience in performing CDD/EDD functions.Has experience in fraud/transaction monitoring and investigation.Strong understanding of economic, legal, regulatory, and technical factors shaping banking/payments services.Strong analytical skills that will allow good reporting and understanding of problems.Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner.Able to work independently if required, and learn quickly and adapt to different roles in a growing teamA sense of urgency, pragmatism and a solution-oriented approach to problem-solving.