Customer Due Diligence Lead

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-08	Valid Until	Valid for a long time

about Advance Intelligence Group

Headquartered in Singapore, Advance Intelligence Group is an Al-driven technology company with over 1500+ employees serving 1,000+ enterprise clients, 50,000+ merchants and 10 million+ consumers across 12 markets worldwide.

We serve enterprise, consumers and merchants through our key Business Units:

ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as our flagship brands Kredit Pintar, ND Finance and Advantee.Ginee is an e-commerce merchant services technology platform providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.

We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

We foster an INNOVATION mindsetWe achieve results with EFFICIENCY and excellenceWe take pride in the QUALITY of our workWe uphold INTEGRITY in all we doWe embrace COLLABORATION to work across business lines and borders

Responsibilities

Establish key processes & service level agreement for Account Opening / Customer Due Diligence team and maintain strong relationship with partners if any.Enable fast and efficient customer onboarding and ensure timely communication & engagement with partners if any.Act as a point of contact for customers through contact center team in answering high severity account requests or issue escalations when necessary.Drive thought leadership in operations, processes, support of customers and partners.Plans, develops, implements and communicates operational initiatives to improve the efficiency of the Account Opening / Customer Due Diligence Department.Deliver accurate reports by constant communication with Data team on data sanitation and dashboard creation.Act as a technical expert, maintaining current working knowledge base of Account Opening / Customer Due Diligence rules and regulations.Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.Ensure all processes are documented and standard operating procedures are updated at least on a monthly basis to reflect BAU processes.Ensure Audit Readiness and Compliance to all Regulatory/AMLA policies and the like.Ensure to stick on the approved policies/manual and practice Maker/Checker process at all times to avoid mistakes/errors which may impact the bank monetarily, add additional unnecessary workload to affected departments or have a negative impact on the bank’s reputationEnsure that all service level agreements are met.Ensures timely coaching is performed with direct reports and build/maintain peer support and internal relationships with other key departments.Reports to the Back Office HOD.Performs other related function/s that may be assigned from time to time.

Job Requirements

Preferably has Bachelor or Degree holder in Accounting of Finance, Commerce, Marketing or related disciplines.At least 3+ years of operations experience at a high-growth tech company, preferably fintech.Strong understanding of economic, legal, regulatory, and technical factors shaping banking/payments services.Strong analytical skills that will allow good reporting and understanding of problems.Has experience in people and performance management.Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner.Able to work independently if required, and learn quickly and adapt to different roles in a growing teamA sense of urgency, pragmatism and a solution-oriented approach to problem-solving.