Customer Service Representative (Open to Fresh Graduates)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-08	Valid Until	Valid for a long time

As a Customer Service Representative, you will be active in a self-driven role to be a customer service champion. Create bespoke solutions to meet customer satisfaction as well as the business needs. Negotiation skills will assist you to make sales as well as bespoke resolutions that benefit every party. Being a front-line employee representing the brand, this role requires you to maintain a professional attitude as well as provide feedback loops about the product quality or processes.

Responsibilities and Duties

Handle customers customers through phone, email, and chat.Answering customer queries whether it be pre-sales, technical or after sales support.Gather firsthand information from customers to improve products and services.Understand the products that were selling and provide correct recommendations to customers and close out the sale.Be technically capable to discuss the specifications, use cases and troubleshooting of our products to customers to answer and questions they may have or resolve their concern.

Qualifications

Preferably a graduate of any related field.Familiarity with lithium batteries, generators and solar panels is a big plusCommunicates effectively (verbal and written).High attention to detail.Willing to work onsite.

Reports To

The Customer service representative will report to Operations Team Leader.