Telesales Agents need to be well-spoken as they are responsible for making sales over the phone.
A successful Telesales Agent has excellent communication skills as well as sales ability. They should be meticulous in keeping records, and able to handle all aspects of a sales call.
A Telesales Agent's core role is:
Co
ntacting potential customers by pho
neReading from a prescribed s
criptFocusing on customer needs to close salesAccurately docu
menting customer and sale information
MAIN TASKS: CAMPAIGN SPECIFIC
Working within a teamCo
nsistently making calls to potential customers throughout the shiftGenerating sales using approved s
cript and the training material providedAsking questions to engage customers and keep the co
nversation goingListening to the customers' needs to tailor the pitch accordinglyAnswering customers' questions accuratelyGathering and docu
menting customer information, payment methods, purchases, and reactions to productsUse a computer and web-ba
sed applications to track calls and collect relevant customer informatio
nKeeping up to date on all products and informing customers of new productsMeeting sales targets and KPI's. These will be communicated to you fortnightly and in the Commissio
nScheme for each campaign.
The above list is not exhaustive, and the role may change to meet the overall objectives of the company
Required Qualities:
Exceptio
nal English-languageCustomer Service and Sales skillsProfessio
nal approachAbility to work under pressureOrganizatio
nal and time management skillsAttention to detail
Desired Competencies:
Analytical thinkingInitiativeBusiness awarenessTenacityStrategic thinkingPositive approach to change
Qualifications:
No specific qualifications required; tertiary Qualifications in Business or Marketing are well regarded1+ years of relevant commercial or practical experience is preferable- Broadband / Power / Telco Industry.Experience using Microsoft Office suite, web-ba
sed applications, generally computer literate
Personal Attributes:
Professio
nal approach (essential)Co
nfident manner (essential)A positive approach to change (essential)Able to work without direct supervision and can work well under pressure (essential)Friendly, patient, and helpful, confident, enthusiastic, persuasive, and motivatedPersistent: not every customer is going to be a sale. Being able to bounce back after rejection is crucialFlexible: you might have to work long hours, nights, or weekends
Salary Package:
ba
se - PHP 45,000CommissionTenure/Loyalty Bo
nusIncentivesReferral Finder Bonus
Work Setup:
On-site; Mondays to Thursdays, 6:00am – 4:00pm