SALES COACH - ALABANG

Essential Functions/Core Responsibilities

• Improve sales and quality performance through coaching of individual Sales and Service Representatives

• Identify sales and quality areas of opportunity for individuals and contact center

• Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services)

• Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills

• Analyze and document consultant interaction and track effectiveness

• Work with Team Leader as appropriate

• Report on areas of opportunity identified in scripts and systems

• document interaction with Sales and Service Representatives

• Track effectiveness of coaching through performance improvement

Candidate Profile  

• Proven experience in training methodologies, and soft skills especially SALES (communication skills, critical thinking, time management, team building, etc.) 

• Strong communication skills, both written and verbal

• Proficient in Microsoft Office

• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Sense of professionalism and ability to develop relationships

Career framework Role

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills • Analyzes possible solutions using standard procedures and principles • Builds knowledge of the organization, processes and customers • Solves a range of straightforward problems • Receives a moderate level of guidance and direction

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.