Supervisor – Bath & Body Works
POSITION SUMMARY
Assist the Store Manager in achieving sales goals, mo
nitoring expenses and co
nsistently provide customers with the highest level ofTo provide supervision assistance wher
e and when necessary in theTo take an active role in maximizing sales – individual vs store salesMaintain inventory integrity – minimize stock losses & insure mo
nthly (& daily if necessary) stock countsFoster a positive, engaging and ethical working environment
KEY AREAS OF RESPONSIBILITIES
Drive the Sales
Work to hit the individual sales target whilst assisting Store Manager to reach the store sale, profit and target.Maintain sales through the cash register; resolves discrepancies, prepares, reco
nciles and records cash receipts for deposit and prepares sales reports.
Achieve High Service Standards
Co
nduct daily briefings to the floor staff on customer service, mo
nth to date sales, grooming and highlights of the day.Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professio
nal manner with proper follow-up.Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.
Maintain Best Retail Standards
Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.Ensure visual merchandising are implemented efficiently.Be vigilant and practice regular checks on staff movements during operating hours.
Inventory Integrations
Working together with Managers to manage inventory and minimize stock lossesCo
nduct daily, mo
nthly stock count with the floorResolve discrepancies within 2-3 days and report all findings to ManagerMo
nitor and coordinate receiving of merchandise and price tagging according to
Leadership
Assist the Managers in mo
nitoring staff tardiness record on a regular basisAllocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;To oversee the roster management during the absence of Managers
Reporting
Update CRC store compilation in databa
se on frequentRespo
nsible for all stock co
ntrol Ensure timely and accurate submission.To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely mannerAny Ad Hoc reporting as required by the
Personal Development
To have and maintain at all times competent productComplete E-Learning Modules on timely
Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Macau and New Zealand. Operating more than 350 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Kate Spade New York, Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium, Vie Beaute and Flow.
Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.
In Manila, Valiram represents Victoria's Secret.