Premier BPO is now looking for a Real Time Analyst (Workforce) in Eastwood, Quezon City.
Description:
We are seeking a talented hardworking professional to join our team as we ride the wave of growth. The role requires individuals with excellent analytical skills to understand clients requirements and the provide workload analysis and accurate human resource scheduling.
Job Roles:
Analyze work log to identify peaks and lows.Propose schedules ba
sed on workload trends.Study existing schedules and provide critical feedback.Provide management with weekly, monthly, and quarterly trends analysis.
Then add the standard requirements below, but include the following points;
Proficient with reporting in excel.Individuals with experience on WFM applications and f
rameworks will be preferred.Individuals with experience in BPO will be preferred.
Premier BPO, Inc. combines deep process efficiencies and hands-on, proven management with over 125 years combined experience in providing offshore BPO and call center shared services to Fortune 500 Companies to assure quality and economy.Our global footprint with multiple facilities in China andPakistan and facilities in the Philippines means Premier consistently delivers on the promise of superior services in right destinations specifically tailored your company’s BPO programs and needs.