Job Description:
This position is intended for the TP US HR Helpdesk. It is a BCP-WAHA role.
- Handle employee care-related inquiries from TP US employees via various channels (inbound phone, email, chat, ticketing system)
- Coordinate and perform resignation intervention interviews based on attrition risk reports
- Perform audits on CCMS fields related to employee, business information, or any other information as assigned by HR leaders
- Ensure employee and business information fields are compliant with business parameters
- Provide basic reporting on the status of team and personal tasks
- Manage end-to-end HR processes such as but not limited to handling employee concerns and processing compensation and benefits concerns.
- Submit time adjustments according to the time adjustment submission guidelines.
- Process and verify LOA requests
- Generate Network logins for new hire agents or update for internal transfers.
- Process Contact (Address, Email, Phone) changes.
- Process Position code updates and advise of Promotions.
- Do reports on Security and Compliance.
- Process Employee Status Queue.
- Verify Unemployment Claims, Wage Audits
- Performs other tasks that superiors may assign (e.g. call-outs, job postings, candidate contact)
Required Skills:
- Ability to speak and write English fluently.
- Experience in a fast-paced, scaled operations environment.
- Experience working in a call center environment.
- Experience working in a US customer-facing role.
- Extremely high attention to detail and strong organizational skills
- Structured communicator, both written and spoken.
- Ability to produce high-quality work under strict deadlines.
- Ability to work independently and complete day-to-day tasks with minimal supervision
ABOUT TELEPERFORMANCETeleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.For further information, visit the Teleperformance website at teleperformance.ph
2022-10-07
IP Location 菲律宾 133