Customer Service Support - Chinese Speaker

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-06	Valid Until	Valid for a long time

When we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.

At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.

Join us and feel a sense of purpose in your work everyday!

Our Asian Learning Consultant team is young and energetic. And because collaboration with other offices worldwide is very active, it is an environment where you can truly feel that you are working in a global company.

about the Position

We are looking for a Learning Consultant to join our team based in Shanghai. This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams.

At goFLUENT, the Customer Service is unique. We are always ready to help our learners with empathy. We do our best to deliver every day the best experience!

What Youll Do

Manage relationships with clients/learners taking goFLUENT lessons/training.Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:Resolve customer complaintsCall clients to follow up on their training progressConduct demo callsAssist Account Managers/Sales as deemed necessary by the LC Team Leader/ManagerReach KPIs discussed with the LC Team Leader/Manager

You'll love this job if you

Are outstanding at communicating, both orally and written (Chinese is your mother tongue)Have a previous successful experience in customer supportAre very empathic and able to solve complex conversations in order to give a smile to customersAre an organized, responsive, sincere and autonomous person

We are looking for

1 to 4 years experience in customer serviceInternet savvy and proficient in MS Office, Google Docs and Open OfficeAdvanced level of English (verbal and written)Bachelor's/College Degree in any field

What we offer

Dynamic, startup-like experience within the security of a fast-growing, 20-year Swiss-based company.Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.Full on-boarding and fast ramp mentoring program leading candidate to success.World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!Exciting global team-building events abroad (the last one was in Manila!)

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/kr-ko...

goFLUENT, Inc. is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, and one-on-one 24×7 interactive coaching.Our head office is in Paris, France, but we are present in 14 countries, with training activity in the major financial centers of the world.We have over 400 specialized English trainers based in the United States, Canada, the United Kingdom, and the Philippines delivering personalized training for more than 1,000 corporate clients worldwide.goFLUENT Philippines, Inc. was established in 2004 as the headquarters for training operations in Asia. We have seen incredible growth in the past 21 years, opening up two offices in Eastwood City in Libis, Quezon City, and Northgate Cyberzone in Alabang, Muntinlupa City.Globally, goFLUENT, Inc. is set to conquer bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class institutions, such as the Harvard Business Review and The New York Times, for its training content.Our mission is to bridge the language gap in the business world with innovation and excellence.