Operations Manager

Industry Category	Services	Position	Social Services
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-06	Valid Until	Long-term validity

A.  KEY ACCOUNTABILITIES/SCOPE

Primary accountabilities of the CI Agency Operations Manager are the following:

Input to critical organizational level decisions, as part of the key staff, representing the perspective of the community centers and communities served by the Agency. This includes the annual operating plans and budgets for the community centers, in line with the Agency goals.Oversee and support Community Centers Coordinators (CCC) and their respective field staff on quality focused and timely implementation of all field interventions in line with Agency goals and execution of the respective approved budget.Manage the continuous capacity development and strengthening of CCCs in areas such as leadership, project management, and relationship building.Ensure all community center facilities are kept in optimal condition for quality program implementation and beneficiaries' satisfaction.Identify, recruit, develop and coach high-performance value-driven field teams and promote that culture throughout the organization.Manage and nurture critical stakeholder engagements (internal and external) that support effective implementation.Engage and support the Community Center Coordination team in continuous improvement efforts to deliver greater impact by creating more effective and efficient work processes. Partner with regional resources and other agencies for best practice sharing, learning and support.Strictly observe confidentiality and strong ethics with respect to all beneficiary information/organizational data.Comply with and ensure adherence to the agency’s policies, safety and security protocols and child safeguarding norms and guidelines by self and all other stakeholders both internal and external.Promote diversity and inclusion, value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs, and ethnicity.

B.  ROLES AND RESPONSIBILITIES

a.   Operations Management and Program Support Functions

Monitor and follow up field program interventions at the Community Centers to ensure operational strengthening and continuous learning for greater impact.Support Sponsor Relationship requirement collection activities as necessary and follow up with Community Center Coordinators so that targets are achieved on time and with quality, in adherence with established protocols and guidelines.Manage and lead the Operations team effectively, promoting CI values, ensuring adherence to CI policies, and encouraging alignment while creating synergies amongst departments.Coordinate with Programs Manager and Community Center Coordinators the implementation of volunteer engagement and recognition programs.Coordinate with Programs and Purchasing Department all the logistics related to benefit and mass gift distributions.Participate in joint forums with members of the managerial team to continuously improve Operations, optimize community center performance, and achieve higher levels of field impact. DDesign and execute strategies to improve Community center operation in general.

b.   Community Interventions

Handle relationship management with volunteers, sponsored families, and served communities at large by actively participating and leading initiatives such as Family Connect, periodic field visits to served communities, constituent voice, and others.Support the CCC’s in the design of strategies to continuously improve relationships within sponsored communities and manage conflict resolution as necessary.

c.    Administrative Duties

Ensure adherence to financial, administrative, and internal control policies and procedures in each Community Center and by all field staff. Review monthly financial reports including variance reports and the status of the execution of the goals and expectations. Monitor and ensure that the goals & expectations are implemented according to plan.Review and approve purchasing requests as per the purchasing guidelines for facility maintenance, logistics, and other supplies as requested. Ensure the appropriate usage of fixed assets in the CCs and report any risk to the Agency Director.Monitor and prevent the existence of conflicts of interest in the CCs.Guarantee corrective measures resulting from internal audits to CCs.Actively participate in key staff meetings and any other Agency committee to support decision-making from the community center perspective.

d.   People Management

Work with the Talent Growth Team and other key staff to:Identify manpower needs and support recruitment of relevant and essential staff members in line with the workplans.Implement effective staff performance and potential conversations and conduct regular performance reviews with team members to enable a high-performance value-driven culture within the team and the agency.Quickly and effectively deal with conflict and HR-related issues (performance or behavior-related issues) that affect operations.Provide mentoring and proactive problem-solving support to direct reports. Ensure that the staff have requisite training for the fulfilment of job functions.Proactively lead the Community Center teams through change by championing improvement initiatives, agency-wide changes, or CIKC originated change projects.

C.  EDUCATION, EXPERIENCE AND KEY SKILLS

University degree in Business Administration, Social Management and Development, Project Management, or a similar field. Postgraduate studies in child and youth protection, strategy execution or social innovation are a plus. Significant relevant experience may be considered in lieu of a degree in certain cases.Minimum 5 years of experience leading teams.Managing projects, programs, teams.Good interpersonal skills, demonstrating respectful treatment of others and strong relationship building with people of all levels, both internally as well as externally.Ability to develop and coach teams.Good verbal and written communication in the local language, as well as excellent documenting and report writing skills. Ideally bilingual.Good computer and software skills such as MS Office suite, database management systems (i.e., Power BI, Dynamics or similar).Experience in living in, collaborating with, or supporting marginalized communities preferred.

D. ATTRIBUTES

Self-motivated and proactive with a high level of compassion, empathy, and integrity.Passion to work on complex social causes, especially the cause of children and youth.Actively pursues learning and self-development; seeks feedback; modifies behavior considering right feedback.Strongly believes in collaboration and teamwork.Proven ability to deal effectively with and resolve conflict and confrontation.Results and impact-oriented.Willing to work in Legazpi, Albay.

Travel Requirement: Willingness to travel around covered geographic areas most of the time.