Production Support Associate | Supply Chain and Logistics Experience | Night Shift

Industry Category	Services	Position	Tech & Helpdesk Support
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-06	Valid Until	Long-term validity

Production Support Associate

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/ANEVENTS AND Production Support Associate ?

Our awesome client, a leading Merchandising company based in US is looking for a/an Production Support Associate to be part of their marketing and sales team.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Enrich sales orders and generate purchase orders in Oracle EBSDirect day to day order processes, including timelines, quality, proof approvals, shipping and trackingManage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changesEnsure orders are turned over to Post Production Associates within 1 business day of order going into productionCommunicate timely order status to the Account Manager, CSC and/or clientProactively manage order milestones and provide solutions to issuesInform Supervisor of any potential issues with orders and workloadReporting as requiredComplete Art Tickets, value-added services and other internal documents as requested by the Account ManagerPartner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.Identify and act on selling added value services (e.g., creative, fulfillment, printing)Provide outstanding customer service in handling issue resolution and customer escalations.Achieve individual performance metrics and measurementsMaintain high levels of professionalism when interacting with BDA employees and clientsComplete other job duties and projects as assignedOther job duties as assigned

WHAT ARE WE LOOKING FOR?

Possess outstanding customer service skills to work with both internal and external clientsMust be a highly productive, self-starter with strong negotiation and problem solving skillsAbility to multi-task and prioritize effectively while possessing excellent time management and organizational skillsAbility to partner with account management team member to support achievement of account objectivesPositive, teamwork and collaboration skills with a proven ability to build strong relationships with customersAbility to make sound decisions in the face of change or in situations of ambiguityExcellent written, verbal and interpersonal skillsAbility to understand documented processes and procedures and make decisions accordinglyExcellent problem solving and project management skillsStrong computer skills with proficiency in MS Word, Excel and Outlook

Required Skills and Qualifications

Experience Requirements:

3+ years in sales or supporting salespeople3+ years customer service management1+ years in merchandise industry4 year college degree preferred but not requiredExperience with Oracle E-Business Suite preferred, but not required

Other Requirements:

Must be amenable to work at nighttimeMust be amenable to work in Pasig City

Experience the AweSOme Life with Satellite Office! Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team!Our employees’ happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at www.satelliteoffice.com.Experience the Satellite Office Life.• We reward your ambition. We offer competitive compensation and benefits packages for our people.• Real people, real purpose. We support our people’s growth through continuous learning and development.• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.• We care. We believe in prioritizing our people and community’s physical and mental wellbeing.