Sales Supervisor (Global Account Executive)

Job Summary:

Provides operational support to sales management

Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force

Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems

Maintains information of sales activities that support sales performance metrics and sales process improvement General Profile Supervises the daily activities of a large and/or moderately complex business or technical support, production, or operations team and is accountable for the results of the team Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.

Solves problems by applying acquired expertise and analyzing information, Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager Coaches team members on performance, completes employee performance evaluations and recommends pay actions

Recommended Skills

Functional Knowledge: Requires understanding and application of operational procedures and practices within own area and basic knowledge of other areas

Business Expertise: Understands how the team relates to other closely related teams to improve efficiency of own team

Leadership: Accountable for the results of a large and/or moderately complex support, production, or operations team including subordinate work team leads Problem Solving: Applies acquired expertise to analyze and solve problems without clear precedent

Impact: Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives within their area Provides input on resource planning and policy development

Interpersonal Skills: Uses tact and diplomacy to exchange information and address sensitive issues Has developed communication skills with the ability to exchange complex information.

Accountabilities:

Support the Head of Global Inside Sales in creating a high-performance Inside Sales function that will differentiate ICIS via commercial excellence to retain customer base, capture market share and deliver customer value.

Set, lead and deliver Inside Sales strategies within the assigned market that drives high retention and double-digit growth in this tier5 account base

Execute on a winning operating framework in which objectives, key metrics, tracking processes and tools deliver cadence, momentum and results for this large portfolio of small accounts.

Responsible for exceeding financial and wider business objectives

Hire, lead, develop, inspire and motivate the assigned Account Managers to deliver against individual and team objectives by role modelling world class behaviours and hold’s self and others to account.

Effectively position commercial importance of the Inside sales function within the business globally through strong communication of key business information with relevant wider stakeholder groups

Increase both customer and employee satisfaction, engagement, mission impact, loyalty, innovation and revenue.

Develop a deep understanding of customer workflow, market trends, competitive activity, opportunity and threats.

Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)

Meet Sales Team Objectives including but not limited to the following:

o Retention activities through working in advance

o Generate Upsell opportunities and convert forecasted pipeline to sales

Collaborate with cross functional partners to extend positive customer experience

Other duties maybe assigned

Qualifications: 

Candidate must possess Bachelor's/College degree

Willing to work on rotating shift

Must be in current role for 1 year

Working knowledge in Salesforce (preferred)