Sales Associate (Renewal and Retention)

Industry Category	Sales / Marketing	Position	Telesales / Telemarketing
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-05	Valid Until	Valid for a long time

The Sales Associate (Retention and Renewal) will be responsible for renewing our Section, Enterprise, and Platform subscriptions. The Sales Associate (Retention and Renewal) will work with the various internal sales and support teams to ensure a favorable customer experience. Among the Sales Associate (Retention and Renewal) key functions will be to promote product and subscription awareness, as well as increase readership through regular client outreach and relationship development efforts.   

The Sales Associate (Retention and Renewal)ate will report to the Regional Sales Manager and will work together on innovative strategies to maximize renewal outcomes, as well as productive ways to strengthen relationships with our clients.

Accountabilities:

• Save and retain client subscription

• Establish solid, long-term customer relationships through consistent engagement, discovery conversations, diagnosing needs, presenting solutions and addressing customer concerns

• Provides high-quality account management and customer support services to assigned accounts

• Quarterbacks retention process in assigned accounts

• Educates customers on the benefits of the account over competitors

• Maintain and distribute detailed client notes through Salesforce (e.g., via phone, email, web-ex training, etc.)

• Collaborate with Client Relations, Sales and Marketing teams to implement specific tactics pertaining to relationship marketing programs.

• Obtain feedback from clients on enhancing products and services.

• Utilize data analytics to develop and implement strategic territory and account plans.

Qualifications: 

• Bachelor’s Degree Holder

• 3+ years of relevant B2B subscription-based renewals experience

• Experience delivering against a monthly, quarterly and annual quota target

• Ability to articulate a proven account renewal sales process

• Desire and passion for success in all you do

• Energetic self-starter that can balance teamwork and friendly competition

• Proven ability to thrive in a high-volume, face-paced renewal environment

• Experience in managing customer billing and customer service issues

• Ability to communicate with management and a broad range of clients

• Superior communication skills (Interpersonal, written, verbal)

Why join us?

Competitive package with annual increase and incentivesCareer Development ProgramsDay 1 HMO with 4 dependents (free)Day 1 Life and Accident InsuranceFlexible Retirement Plan24 PTO annually, 30 PTOs on 5th yearHybrid work setup. IT equipment will be provided upon hire. Our Recruitment process is 100% virtual.

Reed Elsevier is a world leading provider of professional information solutions in the science and medical, legal, risk management, and business to business sectors. We leverage deep customer understanding to deliver demonstrably improved outcomes to our professional customers.We do this by combining content and data with analytics and technology in global platforms, sharing institutional skills, assets and resources across Reed Elsevier.Our customers are using our products every day to advance science, improve medical outcomes, enable better legal decisions, evaluate risk, forge business relationships and gain business insight.