Customer Relations Officer (Hybrid Work Setup)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-05	Valid Until	Valid for a long time

Job Summary:

The Customer Relations Officer will proactively provide consultative sourcing and hiring support to top customer base through exceptional product adoption and preventive concerns management. He/She will ensure that service levels for the accounts assigned to him/her are met.

The main KRAs of this position are product adoption and to achieve field service KPIs for the accounts assigned to him/her.

Job Responsibilities:

Diagnose and address sourcing roadblocks by proactively educating hirers on sourcing best practices, through face to face visits/ via online meetings / or via phonePartner with sales for account managementPerform and monitor daily operations for accounts assigned Answer and resolve email and phone in concerns (recovery as needed) from internal and external customersCreate customer reports and analysis to help internal and external customers address recruitment challenges and needs Project management as assigned by the superior 

Job Qualifications:

Candidate must at least possess a bachelor’s degree in any field of studyAt least two (2) years’ experience in customer servicingFace to face customer interaction exposureGood communication skillsTraining exposure and abilitiesHighly proficient in internet browsing and office applicationsHas passion and ability to provide exceptional customer serviceAble to work under pressure and handle challenging customers in a fast-paced environment

Company Profile:We are an advertising and promotions company with more than 100 employees. Our innovative approach towards the new trends in social marketing and PR ensures that we are ready to develop effective campaigns that ensure the increased marketability of several products and services. History: Founded initially as a market research/consultancy firm, ABC Communications Inc. evolved to offer Public Relations services, eventually venturing into social marketing back in 2008. Cultures and Values: As a company, we value innovation, imagination, integrity and social responsibility.