Are you a Fresh K-12 Graduate? Join us now for our Client Support Entry-Level Role

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-04	Valid Until	Long-term validity

Minimum Qualifications:

Must be a FRESH K-12 graduateMust be computer literate Must possess a laptop or desktop With stable internet connection

Entry Level Role - Customer Service Specialist for FRESH K-12 Graduates / Client Service Support Specialist for FRESH K-12 Graduates

The Client Service Support Specialist role is responsible for providing support to client service teams, managers and clients. Client Service Support Specialists work in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products.

Daily responsibilities include but are not limited to: responding to incoming emails from clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring cases and following up on requests. In this position you will be communicating with clients and internal partners with transactional items and some complex problem solving inquires. 

Core Responsibilities:

·        Understand client issues, be responsible for resolving the issue with limited follow-up to clients and be accountable for client satisfaction through the ownership of the problem

·        Investigate and resolve generic and complex issues

·        Utilize technology to capture and fulfil client’s requests in appropriate systems

·        Escalate issues as necessary to resolve client requests in a timely manner

·        Provide and ensure client satisfaction

·        Deliver clear and consistent messages to internal and external partners via email or phone

·        Ability to communicate via email with clients and internal partners

·        Organize and prioritize tasks and details in an efficient manner

about the Team

In Manila, we operate across four modern offices in Makati City and Taguig City. Our location is home to talented people from countries all over the world and perfect for driven professionals.

Develop your career with us. Join us and we’ll provide you with opportunities to take your career in the direction you want.

Work in our Corporate Center. Our Manila Corporate Center is celebrating 15 years of exceptional service this year.

We offer various services to support our global operations. Our Manila Corporate Center is rapidly expanding. You’ll have the opportunity to contribute from day one.

When you join JPMorgan Chase & Co., you will enjoy the following benefits:

 Competitive base salary and a wide range of benefits including paid time off, health care, insurance plans, tuition assistance, and more.Paid classroom and on the job training, including industry leading benefits that start on Day 1.Provide a work environment of high-energy employees that are trained, coached, focused, and driven.

Work Schedule and Location:

 Work schedules will vary. Candidates must be willing to work on shifting schedules and graveyard shiftsMust be willing to work in BGC Taguig City or IT Park Cebu City.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape.Information about JPMorgan Chase & Co. is available at https://www.jpmorganchase.com/about/our-history.