Account Supervisor - Cebu

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-04	Valid Until	Long-term validity

Account Supervisor specializes in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opportunities to refer services based on customer needs (internal and external).

Description for Internal Candidates 

Account Supervisor (Team Lead) specializes in providing customer service and daily support in service center operations inclusive of high-touch customers and regulatory-based issues. Responsibilities can include answering customer inquiries, processing transactions, resolving problems, troubleshooting technical issues, written or digital correspondence, and identifying opportunities to promote additional products/services based on the customer needs.

Responsibilities

First-line supervisor managing a team of specialists. Responsible for assigning and setting workflow priorities, training and development and performance management.  Executes on business initiatives as directed and monitors daily performance against established metrics.Drive process improvement and change management. May serve as SME on larger cross functional projects.Demonstrates people management skills and cultivates positive, inclusive work environment.

Qualifications:

Minimum of two years leadership and management experience strongly preferredMust be willing to work in an environment that requires phone-based customer interactionMust be willing to work and lead cross trained specialists across multiple service centersAdvanced proficiency with computer functions with MS Office Suite strongly preferredHigh School Diploma or equivalent required, Bachelor’s degree preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape.Information about JPMorgan Chase & Co. is available at https://www.jpmorganchase.com/about/our-history.