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Bi-lingual Customer Support Specialist

2022-10-04 IP Location 菲律宾 186

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Pampanga	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-04	Valid Until	Long-term validity

Job Description

Company

Codisto is a software company based in Sydney, Australia. It operates multichannel e-commerce software which is sold to ecommerce merchants on a monthly subscription basis.

Amazon by Codisto is a Sales Channel for Shopify that connects the Shopify e-commerce platform (a popular system that powers websites) to Amazon.

Amazon by Codisto can create Amazon listings and keep inventory, prices & orders in sync making it easy for online sellers using Shopify to increase their sales.

Role

The multilingual customer support role supports Amazon by Codisto users from France, Italy, Germany, and Spain (e-commerce merchants) in our Angeles City (Pampanga) office. This role will require the agent to provide walk-through steps via a face to face online meeting, such as google-meet.

The role is challenging because the solution connects Shopify via Codisto software to Amazon and users often aren’t sure what isn’t working – the problem could be with Shopify, Amazon by Codisto or Amazon itself. There are variations in how sellers use Shopify and also variations in different geographical sites on Amazon e.g. Amazon.com & Amazon.com.au have differences that need to be understood.

Each support ticket needs to be addressed bespoke – Codisto does not use canned responses and due to the wide variety of issues does not offer a ‘flowchart’ method of solving customer problems. Therefore candidates should show an aptitude for deep thinking.

Candidates who have sufficient experience may be asked to perform proactive support in addition to incoming (reactive) customer support.

Full training will be provided on the Amazon by Codisto software as well as education provided on Amazon & Shopify.

Skills

The role will suit candidates who enjoy being challenged mentally and who enjoy focusing on high quality and depth of support as opposed to a role whether focus is on higher volume of simple problems. The ability to learn and retain a large amount of knowledge is key.

Excellent communications skills both written and verbal fluency in either French, Italian, German, and Spanish are essential to the success of the role. A keen interest in software, e-commerce and sales channel selling is highly desirable.

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More>Company Introduction

Founded in 2005, TopData Global IT Solutions, Inc. is a Philippine-based provider of IT equipment and outsourced services that lets companies tap into cost-effective global knowledge and capabilities. Our talent pool is one of the best in the business! We offer complete outsourcing solutions for English speaking countries all over the world to help them focus more on their core business functions. Whether it involves processing orders from your customers, providing help desk services, or processing claims through e-mails or chat/IM support, we deliver the utmost excellence in customer services. We are who we are because of the quality of our people and the systems that enable them to deliver great service. TopData provides front and back office outsourcing solutions for companies all over the world. MISSION Our mission is to provide leading edge IT enabled services to companies in the United States, Europe, and Australia to help them focus more on their core business functions. We are committed to bringing the best quality of service with the most quantity at the lowest price point. To achieve these, we leverage our key resources—our innovative technological tools and the technical expertise of our team. Despite being in a high-tech industry, we are still a company with old-fashioned beliefs in many ways. Having our clients offshore, we believe it is even more important that we value honesty and transparency in order to maintain a positive relationship with them. Also, we want our team members to grow professionally and have passion in what they do to make TopData a great place to work. Here at TopData, we believe our team members are our most important resource. This is why we provide our employees with challenging work, give them the opportunity to learn and grow, and maintain a nurturing work environment of support and camaraderie.

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