Customer Service Manager

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-04	Valid Until	Long-term validity

Highlights

Work from homeFull time employeeDayshift, weekends offHMO coverageGovernment mandated benefits

Responsibilities

As frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, or emailsCreate customer support tickets to track and monitor progress on resolving customer queriesTroubleshoot and handle questions on set-up, configuration, and maintenanceRedirect customers to the appropriate agency or department for handlingEscalate customer complaints or issues to the appropriate support teamUpdate records of customer interactionsProvide general customer support as the need arisesEnsure inbound and outbound communication reflects the best of the company

Requirements

Bachelor's degreeMinimum 5 years’ experience in customer and technical support or similar roleFamiliar with customer relationship management (CRM) softwareBackground in childcare management/administration a plusLearn new skills quickly with sharp attention to detailWork with minimum supervision and a self-starterExcellent communication skillsExcellent problem-solving skillsWorks well within teamsCan-do attitude with a passion for learning

Twoconnect is an Australian business process outsourcing company focused on providing custom offshore staffing solutions.  We are driven by a culture of professionalism – we will conduct each aspect of our business with the highest level of conduct and customer care.  Our employees are treated in the highest regard with bonus and incentives structures in place to ensure as we grow, so do our staff.