Excellent in communicating with empathy and strong de-escalation skillsAbility to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs and provide information in a positive mannerAbility to effectively probe clients to obtain information needed to process customer requests and be an efficient problem solver Strong customer service, analytical and decision-making skillsAbility to work in a fast-paced, hectic, changing environmentAbility to operate a phone system, personal computerAbility to adhere to all organizational policies and proceduresAbility to work a variety of shifts including days, afternoons, evenings, weekends, and holidaysAbility to perform basic mathematical functionsMust successfully pass a background check if requiredAbility to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
24-7 Intouch has over 17 years of experience delivering innovative contact center support for global Fortune 500 companies. We are one of the fastest growing BPO companies in the world, with 13 amazing, employee-centric campuses. We’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.
The 24-7 Intouch culture fosters personal and professional growth. If you have drive, dedication, and a desire to grow personally and professionally, you’ve come to the right place. We take pride in the diversity of our people, and the unique skills and insights each person brings to 24-7 Intouch. We know our goals are not achieved by a single individual, but by the success of a high-performing team with diverse backgrounds and personal experiences.
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