Dental Member Service - Work at Home & Fulltime!

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-04	Valid Until	Long-term validity

*Must Reside in the Metro Manila Area

Innovative, Dynamic, Fast Paced and Collaborative, these are just some of the phrases that our employees use to describe us. Don’t just take it from us though, become a part of BroadPath and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an engaging and connected experience. We are hiring Talent Acquisition Specialist to recruit top talent. BroadPath Healthcare Solutions is hiring a team of work from home Dental Customer Service Representatives that are the cornerstone of the next-level service we provide to our dental customers. In addition to helping customers understand their dental plan eligibility, plan and provider coverage, and claims and billing, our Dental Customer Service team will be able to enjoy the benefits of working from home. If you are a patient, empathetic, clear communicator with a passion for helping people – this is the job for you.

Day to Day

Dental Member/Provider Service Representatives will be receiving inbound calls from current members and potential members with inquiries which may include benefit and eligibility information, claims and billing, dental provider information, etc.Provide an accurate and thorough explanation of dental plan benefits, claims processes, eligibility, and enrollmentResolve simple to complex problems for membersResponsible for responding to current or potential members in a timely, professional, and courteous mannerAssociates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance

Basic Qualifications

Minimum of one year of recent experience as a Member Service Representative with a Dental Insurance Plan or the equivalent experience with a Medical Insurance PlanMust have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the callRequires excellent verbal and written communication skillsAbility to remain focused and productive each day though tasks may be repetitive

A commitment to home-based talent and innovative workforce technology enables BroadPath to deliver unrivaled quality, flexibility, and transparency. Our proprietary Bhive platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce.   Our passion for finding better ways to help clients led BroadPath to develop a more comprehensive managed service solution. Today, we provide organizations in healthcare, financial services, travel and hospitality, and high-growth industries with managed, remote teams of skilled professionals to handle key business functions including customer experience, sales, and back office operations.   Our teams deliver a higher level of service because we are connected and driven. Our Bhive technology seriously enhances collaboration and engagement, so remote associates perform as if they are working shoulder to shoulder. But corporate culture goes beyond the 9-to-5. We deepen our team bonds and truly connect with each other through small, virtual gatherings like mindfulness classes and talent shows – or even events like livestream concerts. Our culture is based on connection and that fuels our outstanding performance.