Technical Support (Senior Executive, eCommerce Solution Specialist)

Metro Manila Location: Bonifacio Global City Taguig

Job Highlights

Job type: Full-time

Experience level: Mid-to Senior Level

Industry: Financial Services

Company size: 201–500 people

Company type: Private

Responsibilities

·      To support business development efforts during pre-sales, implementation, and post-sales support by:

-         providing technical expertise to the Business Development team and during client engagements

-         designing and presenting eCommerce solutions for clients and partners

-         conducting internal and external training

·      To act as a bridge between the local business development team and merchant on the one hand, and internal developers on the other

·      To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up-to-date

·      To work with other teams within the company for multi-country solutions.

 Minimum Requirements

·      Minimum 3-5 years of working experience in payment, retail, or IT solutions vendors

·      Extensive pre-sales / post–sales or consulting experience1 year’s experience of customer support in a payment gateway or call center is a plus

·      With Technical and application support expertise is a plus

·      API-based programming skills are an advantage

·      Preferably, knowledge in Rest API, PHP, .Net, a basic understanding of AWS, experience in iframe and shopping cart plugins, experience in Kibana/Jira/Zendesk

·      Ability to effectively prioritize tasks

·      Dedication and commitment to problem resolution

·      Strong customer focus

·      Ability to work well in a team

·      Solid understanding of front-to-back payment processes

·      Excellent client-facing, communication, and presentation skills

·      Experience in a multi-cultural organization is an advantage

·      Project management experience required

·      Good command of English and Filipino

We offer a competitive remuneration package, a conducive and satisfying working environment, and provide challenging opportunities for lifelong learning and skill upgrading.

Interested candidates are to apply via this job post by providing a comprehensive resume with the current and expected salary package.

Please note that only shortlisted