Job Summary:
The Branch Manager ensures that the customers’ needs are met, vehicles are fixed right the first time; increases focus on business growth, profitability, and employee satisfaction. Oversees all activities of the Service Department including mo
nitoring department finances, customer service, mo
nitoring inventory, merchandising, and repairs.
Duties and Responsibilities:
Maintains warranty claim processing procedures that permit prom
pt settlement and the simplification of tracking payments. Ensures high-quality service and repairs are provided to every customer and customer receives prom
pt respo
nse or status of repairs; maintains a clean, professio
nal environment.Ensures high-quality service and repairs are provided to every customer; maintains a clean, professio
nal environment. Maintains high ethical standards in daily activities.Departs from traditio
nal ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.Delivers the right car in perfect co
ndition every time.Mo
nitors the flow of work in the Parts & Service Department and intervenes as needed to ensure work is accomplished.Works with all dealership perso
nnel to ensure customer satisfaction.
Skill Requirements:
Working knowledge in the automotive industry.Knowledge in the use of Microsoft Office applicatio
nsCan deal with different perso
nalitiesUnquestionable integrityExcellent organizatio
nal and management skills.Effective facilitation skills to reach co
nsensus among diverse co
nstituencies in multiple locations.
Other Requirements:
Candidate must possess at least a Bachelor's/ Degree, Post Graduate Diploma / Master's Degree, Engineering (Mechanical), or equivalent.At least 3 years (s) of working experience in the related field is required for this position.Assistant Manager / Managers specializing in Engineering - Mechanical/Automotive or equivalent.Full-Time position(s) available.
Hours of Work: Monday to Saturday 8:00 AM to 5:00 PM We recognize your need to grow professionally. We will support your training requirements that will enable you to assume bigger roles. Doors will be open for career options within the organization. A competitive compensation and benefits package will be provided.
Fairlane Automotive Ventures, Inc. is an authorized dealer of Ford Cars, Trucks and SUVs in the Philippines.Currently, we have 11 dealerships nationwide.VisayasFord CebuFord MandaueFord MinglanillaFord NegrosFord DumagueteFord IloiloFord RoxasFord TaclobanFord OrmocMindanaoFord ButuanFord SurigaoLuzonFord AlabangFord CaviteFord LagunaFord LipaFord BatangasFord Nagaand we are GROWING!!!