Manager, Project Management

Essential Functions/Core Responsibilities

• Provides end-to-end engagement and support to ensure project requirements are thoroughly scoped and defined; risks and effective mitigating plans are identified and issues are responded and resolved immediately; activities/tasks are well-planned and executed in time; projects are launched as planned and agreed with stakeholders; and necessary actions and escalation to keep the project health are done

 • Serves as primary customer and internal contact for all project related matters

 • Demonstrates excellent project control to keep the project on track and changes well-managed, controlled and documented

• Communicates issues and status to all levels of management and internal and external stakeholders who have direct / indirect responsibility for the overall success of the project

  • documents and maintains updated project plan, trackers and documentations

   • Capable to handle multiple and concurrent projects

Candidate Profile

• Bachelor's degree in related field from a four-year college or university 

 • Minimum of 3 years project management experience on a BPO set up doing end-to-end implementation is required

• PMP Certification preferred

• Excellent communication skills, both written and verbal with keen attention to detail

   • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Strategic thinker and with strong leadership skill able to deal internal and external stakeholders on all levels

• Strong customer service disposition and sense of professionalism

  • Solid understanding of BPO business operations and industry. 

• Works well under pressure 

  • Proficient in Microsoft Office tools, Power BI, and other project management software

• Flexible and can support different time zones, sites/locations as required by the projects

• Willingness to travel by exception subject to approval and possibly with short notice to support client initiatives/sales pursuits