Specialist, Client Security/Risk & Compliance (Onsite: Shaw)

Industry Category	Admin / Human Resources	Position	Top Management
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-04	Valid Until	Long-term validity

Role Description:This role will be focused on compliance and security operations’ delivery for assigned customer contact centers.  Participate in establishing a program to deter, detect and mitigate risks, including establishing capability to monitor and audit information, evaluate personnel security information, establish employee awareness, driving assurance test and supporting internal and external audits.  Consult with Business to ensure balance is maintained with compliance to deliver the best security solution within the contractual, regulatory and CNX standard offering limits.  Involvement in technical discussions and solutions to ensure best and the out-of-the-box ideas are disseminated to meet security with business.  Responsible for driving assurance tests like the security health check of the servers, network devices, vulnerability assessment of the infrastructure, ID Validation etc. to ensure the Corporate Security Standard is established and measured as per the requirement.  Require results to be achieved through direct interaction as well as influencing other internal groups or individuals.  Support incidence response and investigations, as requiredResponsibilities:The main activities within the Daily Operations are the following:• Drive the implementation of customer security requirement, global security directives and guidelines, complement with local security instructions as needed.• Facilitate customer audits, assessments and inspections, including pre-audit and post audit deliverables, pre-audit preparations and execution of remediation plans.• Conduct internal audits across functions to strengthen the security practice• Inform the corporate Security team with regional updated and progress on security initiatives• Implementation of global security directives and guidelines.• Manage security incidents and investigations in accordance with the Information Security Incident Handling Process and Investigation framework• Facilitate Quarterly risk assessments based on business requirements, agreements and activities.• Provide Business Continuity Management (BCM) subject matter expertise and support local implementation and maintenance activities• Provide technical support to the enterprise for the information security program• Drive security awareness activities amongst all personnel at the contact center• Perform specialized security training for target groups• Assess threats, risks, and vulnerabilities(Weekly) from emerging security issues• Participate in contact center security standards and guidelines for system configuration• Ability to work independently and coordinate cross function at a senior level.• Build & maintain documentation for all procedures, as required to continually improve levels of service & efficiency and meet quality standards.Accountability:Accountable for Location level activities:• Review personnel Security Program, including pre-employment screenings, clearance processing and maintenance, visitor control, vendor security and internal investigations.• Additional support for initiatives/ and projects assigned from time to time• Provide induction training to the newly hired employees• Support other Geos on global initiatives• Work on standardization of controls across Geos• Implementation and maintenance of security practices providing protection for facility, information, equipment and personnel in line with client requirements• Support implementation and maintenance of security practices which provide protection for the facility, information, equipment and personnel in accordance with Customer requirement• Conduct technical and information security activities i.e. security education; document and material classification and control and records management.• Maintain and enhance compliance to customer security requirements• Conduct and lead internal assessment for the contact center, covering all aspects of customer requirements and at the expected periodicity.• Provide incident management support to global security team• Support customer assessments and catalyze prompt closures of corrective actions planRequired CertificationsAt least one of accredited certifications including though not limited to CISSP/CISA/CISM/CIPP/CEH/ISO 27001 (LA)

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC