JOB DEscriptION:
Serves as the functio
nal leader for one or more key HR respo
nsibilities including recruitment and selection, associate relations, compliance, training and other HR functions. Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity and retention. Supports administration of HR policies, processes and procedures.Assists the local HR team in delivery of overall responsibilities. May train, mentor and assist in the development of others.Supports management and all associates within a site.
QUALIFICATIONS:
Experience in HR is a mustBPO Experience is nice to have.Basic understanding of all HR functions.Basic understanding of regulations and legal requirements applying to employment and hiring.Willing for work o
nsite & Night Shift schedule (8 pm to 5 am) or (9 pm to 6 am)
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.In the Philippines, Sitel Group has grown into 37,000 associates across 20 sites in the country.LEARN, LEAD & GROW WITH THE SITEL® GroupWe believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As a proudly people-centric leader in the BPO industry, Sitel Group is committed to the growth and long-term success of our teams around the globe. And, as a demonstration of our commitment, our promise to our associates is at Sitel Group, you can: Learn, Lead & Grow.