Customer Service Representative - Australian Account (Work from Home)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	25000-40000 PHP / Monthly
Updated Date	2022-10-03	Valid Until	Valid for a long time

Shift: Morning Shift

Setup: Work from Home

Account: Australian

The Role & Responsibilities:

First point of contact via phone, email, and job logging system, for our specialized IT / AV Service Desk.Managing assigned clients, ensuring queries are responded to and work tickets are logged in a timely mannerLog all tickets in the job logging system, tracking and reporting on those assigned to you and following each ticket through to its resolutionCoordinate onsite technical resources to ensure work tickets are resolved within strict deadlinesCommunicate Service Status & Report to all StakeholdersGeneral Office Administration Duties

Experience Required:

The successful candidate should have a proven track record in the following:

1 to 2 years experience in customer service, administrative or helpdesk roleSound knowledge of Microsoft Office (Word, Excel, Outlook)Exposure to Administrative & Management Responsibilities