• Provides well-designed instruction, training and assistance to lower level staff.
• Provides assistance, , training and troubleshooting support to lower level staff.
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
• Prepares standard reports to track workload, , response time and quality of input.
• Resolves telephone messages and delivers information and facts/ recommendation to users.
• inspects mail, fax and email to deliver client services.
• Operates computer/on-line regulations for the main objective of answering to consumer questions..
• Conveys with consumer on the telephone or via written communication to solve problems.
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Metacom was founded to offer consulting services, IT-enabled assistance and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people with excellent and interesting work opportunities they need for competent development in the BPO Sector.WHY JOIN US?Earn Above Industry Standard Total Salary PackagesEnjoy up to 3 dependents covered by our health cardTake advantage of our Management program and get promoted in as short as three months!Day care center to assist our hardworking single mom employeesAPPLY NOW AT METACOM!Click "Apply Now" and we will contact you for an interview right away!