CONSUMER WELFARE ASSISTANT - METRO ALABANG

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-02	Valid Until	Long-term validity

Duties and Responsibilities:

·  Responsible in providing information and assistance to customers inquiring about the mechanics of the Metro Rewards Card attending to customers complaints through proper referral to the concerned store official and other customer concerns needing further assistance.· Entertains and answers within well-established guidelines customer questions and complaints·  Posts Customer complaints in the customer service database on a daily basis.·  Prepares Customer Complaints in the customer service database on a monthly basis.·  Oversees and extends assistance to Metro Rewards Card (MRC) Booth services such as but not limited to encoding of new applicants for MRC cards and the likes.

Qualifications:

·  At least College Level in any course·  With experience in Customer Service in a retail industry·  Excellent communication and good listening skills.

Work Location: Alabang Muntinlupa

METRO - Celebrating 34 years of retail operations in 2015In 1982, Victor and Sally started the METRO Gaisano Department Store and Supermarket from very humble beginnings with their children, Margaret, Jack, Edward and Frank. METRO was then a humble two-story building. Today, METRO is at the forefront as the premiere homegrown retailer from Cebu. Much more than the capital that started the business, the core values set forth by its patriarch serve as the foundation of the business, which has evolved from a start up to the present professional organization. A nationwide expansion consequently brought METRO to major key cities outside Cebu; with 46 METRO stores standing tall, serving the needs of an average of 150,000 shoppers a day.This 2015, we have set our eyes on further spreading our wings as we soar more new sites in North Luzon, South Luzon, Visayas and Metro Manila. Our vision to be the country’s retail value innovator has set the tone for us in terms of how we work and how we make decisions. METRO Retail Stores Group has thus transformed itself from traditional to modern retailing, purposefully adapting to various store formats making METRO more accessible, more tangible and more visible. METRO has also grown into a company of over 9,000 employees with 46 stores in 2015, and still counting.Amid aggressive growth expansion and innovation, METRO Retail Stores Group continues to advocate the importance of keeping its Core Values in which the company operates around. We are collectively proud of our Brand Authenticity: a defined heritage and history, and a well-grounded value set we call the Four As – Affordability, Accessibility, Adaptability, Alliances.People are our Assets. METRO Retail Stores Group has a good and dedicated team working to achieve one shared vision. A business enterprise is never a one-man show. As the business grows, the company sees the need to develop and retain talents who will help the company operate and lead the expansion road map.We grow people. We grow business.