Blended Ride Sharing App Campaign - CSR up to 24k

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	20000-24000 PHP / Monthly
Updated Date	2022-10-02	Valid Until	Long-term validity

Delivers high-quality customer serviceReceives call and e-mail, chats correspondence gathers and verifies required information Actively reviews the Customer’s concern, understanding their request for customer support and/or informationProvides information to the Customer and places appropriate notes in appropriate tool(s) indicating exactly what action was taken or needs to be takenProactively looks for ways to improve the customer experience and takes initiative to make changes as neededShares information with others to raise awareness of potential needs and concernsKeeps interaction positive and productive; avoids conveying negative messagesEnsures proper security procedures are followed in all interactions to maintain account confidentiality and personal Information, management policies, and guidelinesMaintains thorough knowledge of all existing and new services, promotions and tools, and systems so that information can be researched, and proper information can be givenAchieves assigned Key Performance Indicators – e.g. Issue Solves, NPS, RCR, etcAttends Team Meetings/additional training sessions as scheduled, reads all new FAQs and updates in a daily/timely manner for understanding, and seeks clarification as neededCreates an exceptional, personalized service experiencePerforms other duties as assigned

24-7 Intouch has over 17 years of experience delivering innovative contact center support for global Fortune 500 companies. We are one of the fastest growing BPO companies in the world, with 13 amazing, employee-centric campuses. We’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands. The 24-7 Intouch culture fosters personal and professional growth. If you have drive, dedication, and a desire to grow personally and professionally, you’ve come to the right place. We take pride in the diversity of our people, and the unique skills and insights each person brings to 24-7 Intouch. We know our goals are not achieved by a single individual, but by the success of a high-performing team with diverse backgrounds and personal experiences.