Customer Success Management

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-02	Valid Until	Long-term validity

Job Responsibilities:

Coordinate Preventative Maintenance services as required by Customer Account.Manage PM Completion by utilizing Oracle systems reporting.Maintain ticket information accuracy through the scheduling process using Oracle systems and/or systems as developed.Report remedial activities according to predefined processes as the Customer contract may require.Complete Monthly reporting as required for CSM Team management.Complete tasks for Basic or Ala Carte Accounts as assigned.Maintain database integrity and accuracy of Customer' site and equipment information.Interface as needed with Customers, Vendors, District Ops Coordinators, Vendors, Sourcing, Customer Success Managers and any other Vertiv departments.Assist with process improvement projects for CSM Team or additional internal customers.Maintain Flexible ScheduleOther Duties as assigned.

Requirements:

1-3 years’ experience in directly relevant role.Excellent customer service skills.Fluency in English in business contexts.MS Office proficient.Detail-oriented.Excellent organizational, analytical and interpersonal skills.Excellent written and communication skills.Ability to take ownership and prioritize under pressure.Outstanding customer service orientation.Knowledge of UPS, Power and/or HVAC (Plus).Knowledge of Oracle systems (Plus).Previous experience working with multi-geographic distributed teams (Plus).Previous experience working with external clients and client-facing roles (Plus).

Vertiv brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.