Outbound Sales Representative- Metro Manila

Transcom is looking for talented individuals like you to join our awesome team! Be a Guest Service Representative (CSR) for our Transcom Pasig site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Visit us at Ground Floor, Transcom Bldg, Frontera Verde Compound, Las Fiestas, Pasig City from 9:00 AM-5:00 PM every Monday- Friday.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (through Transcom’s Tap Card Rewards)

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Join our Transcom Family as a Guest Service Representative (GSR)

GSRs main task is to offer a full range of exceptional service to guests of assigned Transcom client(s). These types of tasks can be performed via a multitude of venues to include by not limited to: phone, fax, chat, mail, and/or e-mail. 

GSRs will provide customer service support that includes, but is not limited to: handling of incoming calls and emails from guests. 

GSRs are expected to provide customer services while maintaining a professional demeanor that is accurate, polite, and within the guidelines of the client contract. 

GSRs work dues can also include data input to Clients’ programs and other back office tasks. The back-office tasks should be made on the first opportunity, precisely, without mistakes. 

GSRs must maintain minimum KPI’s.

People

People are our business, all GSRs are required to maintain high customer service skills through: actively listening to the guests' issues, asking probing questions that help resolve the guest’s questions while maintaining demeanor and enthusiastically implement the tools given to improve the quality of their work. 

Demonstrate professional behaviors that are inline with company core values: innovation, excellence, and passion. 

Performance

Understand, meet, and exceed key performance indicator targets set by Company ● Ability to receive feedback during coaching sessions 

Adhere to Company’s attendance policy 

Meet Company attendance adherence 

Adhere to all local, state, and federal employment laws 

Quality

Have a clear understanding of quality expectations for clients and projects.

Meet quality performance expectations 

Additional Specific Duties & Responsibilities 

Be actively involved in problem solving and propose improvements to processes.

Implement and respect Transcom WorldWide standard practices. 

Promote Transcom objectives. 

Conduct yourself in a manner consistent with the values of the organization.

Make Transcom an enjoyable place to work. 

What we are looking for:

To qualify for this role you must… 

Ability to demonstrate a polite, calm, and courteous tone and demeanor 

Strong organizational skills and willingness to follow processes, procedures, and policies ● Fluent in English with strong written and verbal communication skills 

Good understanding of online store processes and flows 

Ability to demonstrate aptitude for so skills (active listening, paraphrasing, empathy) ● Ability to provide a quiet distraction free work environment 

Ability to work a flexible schedule

Successful verification of required equipment that meets client minimum requirements (such as ISP service) 

Successful completion of criminal background check 

Hold a high-school diploma or equivalent higher qualification 

It will help if you… 

Have a good understanding of CRM best practices 

Have worked in a call center environment 

Have experience interacting with customers (phone, chat, email, in person)

Have experience working in a virtual environment

To be successful in this role you must…

Have a desire to engage with and provide magical experiences with every guest

Have a guest-centric atude and enjoy helping people, impeccable guest service

Have strong verbal and written communications skills 

Be goal and quality oriented to consistently meet KPI benchmarks 

Have an aptitude for analytical thinking and problem solving 

Be highly self-motivated and prepared to work hard to find the “yes” in every interaction

Have high personal energy and enjoy a lively environment 

Be highly adaptable and able to work in fast-paced environment 

Enjoy working independently in a virtual environment 

Desire to maintain a strong attendance record 

Have ability to remain calm and focused in stressful situations 

Have desire to show initiative and demonstrate ownership 

Have strong ability to multitask, including managing multiple applications at once

What Life at Transcom is like

Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Note: We'd like to remind everyone to have their pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.

** Terms and conditions apply. **