• Informs consumers about solutions offered and analyzes user demands.
• Provides practicable assistance, coaching and support to lower level personnel.
• Provides support, coaching and troubleshooting service to lower level personnel.
• Schedules efforts to assure precise telephone coverage; looks after priority of phone calls and moves escalated phone calls to ensure settlement to issues.
• Prepares standardized information to monitor work load, response time and value of input.
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Metacom was founded to offer consulting services, IT-enabled assistance and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people with excellent and interesting work opportunities they need for competent development in the BPO Sector.WHY JOIN US?Earn Above Industry Standard Total Salary PackagesEnjoy up to 3 dependents covered by our health cardTake advantage of our Management program and get promoted in as short as three months!Day care center to assist our hardworking single mom employeesAPPLY NOW AT METACOM!Click "Apply Now" and we will contact you for an interview right away!