• Informs clients about assistance offered and analyzes customer necessities.
• Provides practicable instruction, exercising and aid to lower level staff members.
• Provides help, coaching and troubleshooting support to lower level staff members.
• Schedules work to ensure exact phone coverage; looks after priority of phone calls and shifts escalated phone calls to ensure settlement to problems.
• Prepares customary reports to monitor work load, response time and value of input.
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Metacom was founded to offer consulting services, IT-enabled assistance and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people with excellent and interesting work opportunities they need for competent development in the BPO Sector.WHY JOIN US?Earn Above Industry Standard Total Salary PackagesEnjoy up to 3 dependents covered by our health cardTake advantage of our Management program and get promoted in as short as three months!Day care center to assist our hardworking single mom employeesAPPLY NOW AT METACOM!Click "Apply Now" and we will contact you for an interview right away!