Business Development Officer

Sales

• Lead generation and research (both remotely over the phone and in-person pitching).

• Other lead generation activities such as flyering, attending trade events, etc.

• Scheduling for and pitching to merchant owners, staff or managers.

• Conducting regular follow-ups with a merchant point of contacts to continue negotiations, ensure contract signing and proper transition to onboarding activities

Content and Onboarding

• Content and Onboarding, including but not limited to ensuring that data and documents collected are complete and in alignment with requirements, adhering to procedures and standards

• Encoding merchant information from online and offline sources onto a content platform.

• Conducting training for partner merchants to be familiar with the workflow and forthcoming merchant app or portals

• Facilitating information changes for partner merchants when requested.

• Acquire and update knowledge on procedures related to relevant processes

• Strive to meet individual and team key performance metrics

• Liaise with other departments when required 

Account Management

• Build strategic relationships with SMB partners based on trust and respect. • Collaborate with internal departments to facilitate partner’s fulfillment

• Collate and analyze partners’ business performance to develop strategies that would help grow their business.

• Grow partners’ business and revenue through offering marketing promos and expansion.

• Identify and understand partners’ business needs to be able to customize Grab product offerings.

• Expand partner merchants’ business with Grab by offering other Grab products and services (Grabfood, Grabmart, Grab Express, GrabPay, GrabAds, GFS,A and others) to further create partnership value

. • Assist in collection efforts as part of business compliance.

• Keep accurate and updated records of account-related information.

• Maintain updated knowledge of company products and services.

• Identify industry trends and conduct competitive intelligence initiatives

• Act as a client advocate with a focus on improving the partner experience.

Client Management

• Participates in the various meeting, brainstorming, and ideation with clients and project leads

• Creates and submits reports to clients as necessary and as required