Your Role and Responsibilities :
Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR ServicesProvides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)Provides solutions to issues brought up by the co
ntact center according to policy guidelines setProcesses may be inclusive of but are not limited to the following:docu
ment Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to docu
ment type informatio
nDispatcher (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocatio
nData Entry – Complex processing of Transfers, Department and Org Changes, etc.Reporting – Generation of standard/regular and ad hoc reportsReviews validity and completeness of requestsProvides data for any internal business controls team as required.Ensure compliance to the client’s existing standards.Implements and follows internal co
ntrol measures and supports mo
nthly compliance testing to ensure that processes meet business controls requirementsCreate, update and review docu
mentation related to processing, reports and job aids used to manage data into the HR databa
seProvides regular/scheduled and ad hoc reporting services to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clientsCo
nducts analysis in ad hoc report requests to be able to provide co
ncise and correct information to requestorAct as first level interface with end-users on reporting inquiries and issuesLog all report transactions and completed tasks in the tracking SheetSubmits regular data feed file requirements to Global and/or data warehouse contact
Qualifications:
Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent.At least 1 year experienced admin and/or Data Management/Analyst is preferred.Candidates must have an above average to excellent communication skills.Preferably 1 to 2 years similar work experience in a BPO or similar fast-paced settingCandidates must be willing to be assigned in either Eastwood Libis (Quezon City)Candidates must be amenable to work on night shit scheduleCandidates must be proficient in Microsoft Office applications such as Word, Excel & PowerPoint.
Are you up for a challenge? Are you looking for your next career journey? Join us and become part of a diverse and global team of thinkers and doers. Work with exceptional, insightful, imaginative people who nurtures creativity and individuality.About IBM PhilippinesIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Our organization is comprised of the following subsidiaries:IBM Philippines, Inc. - Leading supplier of information technology hardware, software & services in the country.IBM Solutions Delivery, Inc. - Provides IT expertise, delivering world-class technology services and business solutions.IBM Business Services, Inc. - Foremost provider of Business Transformation Outsourcing for HR, Finance & Accounting and Supply Chain Management services.