Team Lead, GSC (Accounts Payable) | Merck Business Solutions Asia Inc.

Industry Category	Accounting / Finance	Position	Corporate Finance / Investment
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	40000-56000 PHP / Monthly
Updated Date	2022-09-29	Valid Until	Valid for a long time

The Team Lead, GSC will be directly hired by Merck Business Solutions Asia Inc.

Global Support Center-Supplier & Finance Care overall is managing approximately 20000 queries a month received for Accounts Payable, Purchase Order, Travel & Expense, and Finance Functions. We are operating in different legal entities and using several tools & ERPs such as Concur, Oracle, Ariba, and SAP.

Your role:  The Global Support Center (GSC) Team Leader is responsible for leading, training, hiring, retaining, developing, and motivating assigned team members. The Team Leader coordinates and ensures to achieve optimum quality and efficiency, coaches team members to improve performance, and is responsible to lead effective and profitable results for the team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.

Hire the right people, effectively set expectations, identify behaviors, and coach employees to be outstanding performers.Identify and reinforce positive behaviors through formal and informal rewards and recognition.Execute global, regional, and local business imperatives to optimize team results.Encourage and develop teamwork among others and themselves.Responsible for delivery of customer satisfaction, business results, and employee satisfaction to ensure achievement of Key Performance Indicators (KPIs).Responsible for managing escalations and issue resolutionEnsure corrective and preventive actions are in place and followed through.Attend and represent the function in Operational CallsCommunicate to all customers, vendors, and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.Initiate and coordinate projects and initiativesProvide support in audit requests and compliancesPreparing presentations, comprehensive assessment, analysis, and overall evaluation of reporting deliverables.

Work Experience: 

Preferably 3-5 years of Team Lead experienceKnowledgeable in Accounts Payable, Purchase Order, or Travel Expense ProcessesExperience working in a shared service center preferredExperience in SAP, Oracle, Ariba & Concur is preferredExperience user of ticketing tool (Service Now or Sales Force)Night Shift: 9:00 PM – 6:00 AM

John Clements Consultants Inc. pioneered the recruitment business in the Philippines. We are the leading HR solutions company with a 40-year experience in management consultancy, recruitment and placement, psychological assessment, outsourcing and staff augmentation both for local and international markets. We cater to a wide range of clientele belonging to different industries, primarily multinational and top local companies. We service 100 of the Fortune 500 companies.Professional Staffers, a division of John Clements Consultants, Inc. is the market leader in providing strategic and quality HR solutions. We are acknowledged strong industry partner in steering careers for professional staff as well as junior to mid-level executives.HEAD OFFICEJohn Clements Consultants, Inc.Level 12B, LKG Tower6801 Ayala AvenueMakati CityWEBwww.johnclements.comFACEBOOKJohn Clements Consultants, Inc.Professional Staffers