Team Lead (BPO Logistics/Transportation/Freight Forwarding)

Industry Category	Services	Position	Tech & Helpdesk Support
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-29	Valid Until	Long-term validity

Reports directly to Operations Manager for service delivery resultsCommunicate team status, tasks accomplishment, and direction (Oversee and monitor day to day operations)Provides status of reporting to clientServes as a focal point to communicate and resolve issuesEscalate issues which cannot resolve by the teamProvide guidance with the team based on management direction and client’s directionDevelop an action plan that the team will use to reach their goalsLead and facilitate constructive communication (problem solving and collaboration)Discover Training needs and provide coaching and mentoringFocus the team on the tasks at hand or client’s requirements.Perform job tasks as needed

Qualifications:

In-depth knowledge of performance metrics and end to end of Customer Service function of freight forwardingProven work experience as a team leader or supervisorExperience in Cargowise and other systemsOrganizational and time-management skillsStrong verbal and written communication skillsExcellent customer service orientationStrong familiarity with internet and MS Office applicationsPrevious contact centre experience is an advantage

Others:

Permanent Work From Home Set-upHMO and Life insurance coverage on the first day of workAmenable to work on different shifts (AM, Mid, Night Shift)Company to provide internet allowance and PC20% Night Differential and Other AllowanceLoyalty award and Others

Orbis Business Solutions, Inc. is part of the Compliant Group of Companies (CBP - Compliant Business Processing is the parent company), please visit our website to know more about us www.compliantbusinessprocessing.com

Orbis Business Solutions Inc. is a business process outsourcing (BPO) company that specifically targets the freight forwarding and logistics industry in Australia, New Zealand, the UK and the USA. As the wholly owned subsidiary of the Compliant Group in Australia, Orbis along with the rest of the Group supplies services exclusively to freight forwarders, brokerage, shipping and logistic providers. At Orbis we believe that our staff are our greatest asset and so we spend a lot of time and energy recruiting and developing our team for success.