Operations Excellence Manager Air & Ocean, Philippines

Industry Category	Services	Position	Logistics / Supply / Chain
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Muntinlupa	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-29	Valid Until	Long-term validity

•Candidate must at least have completed business, IT, or engineering degree; Minimum 1 year experience as Operational Excellence

manager, data quality manager, or minimum 3 years of operational and management experience in air & ocean freight forwarding with a strong quality management focus

• Strong analytical skills

• Structured thinking ability

• Ability to see the bigger picture both from commercial/customer and operational/internal perspective

• High degree of accountability, results-driven mindset

• Ability to align with stakeholders at all levels of the business and customer organizations

• Capable of communicating and collaborating with people of different regional backgrounds and roles 

• Ability to perform under pressure and confidence to be performing strong

• Professional use of English, and other languages are a plus

• Willingness to travel

Job Description:

• Establish clear roles and responsibilities for the operations teams and the different tiers with escalation

matrixes and measurable KPIs in alignment with the regional Operational Excellence standards

• Analyze the business and operational gaps before implementation of new IT systems. Ensure a seamless

integration between system flows and operations processes before, during and after any roll-out

• Ensure that data quality is measured on country level, communicated to the respective operations staff in

case of issues, clarified with operations staff in cases of questions or suggestions

• Ensure the data quality issues are tackled by understanding the root causes and create the respective

solutions such as training or other methods, to improve the quality

• Run operational audit and human error analysis to sort out operational issues and develop solutions

• Overlook the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions’ goals

• Customize the training contents in alignment with Roll-out teams to facilitate smooth roll-out upon the countries’ specific needs

• Provide the country input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) as instructed by Head of Operational Excellence

• Facilitate country demand process to channel (e.g. process or application) as instructed by Head of Operational Excellence. Steer and channel valid demands to the respective regional Head of Operational Excellence for consideration of implementation

• Receive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPIs, etc

• Consult with Regional Head of Operational Excellence with regard to (master) data standard, ensuring business needs are covered and oversee its implementation on country level in process and organizational standards

• Follow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.

• Establish a framework to compare performance between branches within the country to share best practices

Additional tasks / projects can be added in coordination with the respective regional Head of Operational Excellence.

Shortlisted candidates will get notified.

Work Location: Building B Philcrest 1 Cmpd., Km 23 West Service Road, Cupang, Muntinlupa City