Customer Care Manager

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	30000-40000 PHP / Monthly
Updated Date	2022-09-29	Valid Until	Long-term validity

Supervising day-to-day operations in the customer care department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer care activities and discussions.Assessing service statistics and preparing detailed reports on your findings.Hiring and training new customer care associates.Staying informed on the latest industry techniques and methods.

JOB QUALIFICATIONS:

Bachelor’s degree in business administration or relevant field.A minimum of 5 years of proven experience in a customer service position.Proficiency in Microsoft Office and customer service software.Outstanding written and verbal communication skills.Good understanding of management practices and techniques.Excellent leadership and interpersonal skills.