Customer Service Associate - MANDALUYONG

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	13000-14000 PHP / Monthly
Updated Date	2022-09-29	Valid Until	Long-term validity

1. Managing incoming calls, customer complaints, account specific inquiries, app-related customer inquiries, social media inquiries (FB Message and Email correspondents).

2. Identify and assess customers’ needs to achieve satisfaction.

3. Provide accurate, valid, and complete information by using the right methods/tools.

4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5. Keep records of customer interactions, process customer accounts, and file documents.

6. Follow communication procedures, guidelines, and policies.

7. Take the extra mile to engage customers.

8. Accomplishes organizational goals by accepting ownership for accomplishing new and different requests.

QUALIFICATIONS:

Must be a College GraduateCan start ASAPAmenable to work in Mandaluyong

Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work.  We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.OUR DETAILED SERVICES INCLUDE:Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.