Headcount Requirements: 25
● Work Condition: Permanent - Full-time Employment
● Work Type: Blended
● Work Schedule: Shift within 8pm-11am MNL
● Work Arrangement: Onsite
● Reporting Site: Entec 2 Angeles
● Salary Package: PHP 18,500 (3k non-tax allowance) + 2K (only applicable if agent start taking in calls)
Minimum Qualifications:
● At least High School Graduate
● At least 12 months of continuous work experience.
● At least 6 months BPO / 12 months any industry experience
● Prior BPO experience as a Customer Service Representative
● Has strong verbal, written and comprehension skills
● Competent in use of MS products/ Google and call centre tools
● Has critical thinking skills with focus on issue resolution and customer satisfaction
● Can multitask and has high attention to details
● Is self-motivated, can work independently and contribute to cross-functional teams
● Is flexible and can quickly adjust to frequent process and information changes
● Analytical and process driven but a nimble learner with the ability to adapt quickly when circumstances require it
● Willing to work on shifting schedules
Probe Group is an Australian private firm with global reach, world class business systems, operational controls and beautifully simple solutions.Probe Group demonstrates complete regulatory compliance and our ethical standards are uncompromised. Fully independent, we help our clients ensure quality governance.We welcome new clients and treat their customers as our own, consulting, designing, training and delivering outstanding results.