Customer Service Associate | Shaw | Telco Account with GREAT BENEFITS!

行业	Services	职位	Customer Service
招聘部门		招聘人数	若干
工作地区	All Cities	工作性质	Full Time
性别要求	Male	婚姻要求	No marital status restrictions
学历要求	Master's Degree	工作经验	不限
年龄要求	18岁以上	待遇水平	面议
更新日期	2022-09-29	有效期至	Valid for a long time

As a Customer Service Representative, you will deliver customer service to the customers and clients. You are also expected to:Responsibilities:• Handle customer requests professionally and sympathetically• Exceed client and company performance expectations• Maintain customer account information and records• Participate actively on a team working together to solve customer issues• Interact with client departments when escalations are requiredIdeal Candidate:• Customer Service background• Upbeat, high energy, enthusiastic• Strong customer focus• Ability to handle stress, show empathy and not take difficult customers personally• Basic computer knowledge and typing ability• Strong multi-tasking abilitySkills/Education:• High School Diploma or equivalent is required• Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material• Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team• Strong written and verbal communication skills• Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required• Ability to adhere to Sutherland’s policies and procedures

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.