Customer Support Specialist (Work from Home)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Manila City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-29	Valid Until	Long-term validity

Psychometric, Inc. is a software company that creates and licenses assessments for HR and recruiting purposes to Silicon Valley technology companies. In addition to these software services, we own and operate a talent agency called Persona wherein we recruit, train, and staff talented virtual assistants such as yourself to work with our clients and fulfill their various work-related needs.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new team members.

Who’s building Psychometric, Inc.?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

We are looking for Customer Support Specialists to help our clients operate and scale different parts of their growing businesses. As a Customer Support Specialist, you'll be a general problem solver, collaborating with different teams at our client company and helping them with various projects.

Responsibilities—what you'll do:

Chat and Email SupportProduct and Feedback MonitoringDatabase ManagementTeam CoordinationCustomer EngagementCustomer CareSales and Lead GenerationComplaints ResolutionProduct KnowledgeCustomer Satisfaction

Requirements:

Fully fluent in EnglishSkilled in the use of apps and technologyAbility to commit long-term and full-timeAbility to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)No work experience is required, but we will take any work experience you have into accountThis position is for serious, career-oriented candidates.

Other qualities we look for:

Track record of success at work or in schoolAn ability to solve complex problems with minimal guidanceExperience in high performance work or school environmentsSkilled at anticipating team members’ needsWillingness to work hard and persevereIntellectual curiosity and resourcefulnessProfessionalism

What we offer:

Best salaries in the industryPermanent ability to work from anywhere in the worldOpportunities for growth and advancementA fast-paced and collaborative environmentWarm and friendly company cultureFull benefits

Benefits:

Health insuranceUnlimited paid time off (paid sick and vacation leaves)Annual bonuses based on performanceMonthly tech allowanceOpportunity to be paid in your currency of choiceOthers depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Psychometric, Inc. are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals. 

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Psychometric Inc. is a software company that creates and licenses assessments for HR and recruiting purposes to Silicon Valley technology companies. In addition to these software services, we recruit, train, and staff talented virtual assistants such as yourself to work with our clients and fulfill their various work related needs.