Job SummaryThe Customer Care team is an integral part of Creedon Technologies. We are looking for fresh technically minded and customer-centric candidates who can handle novel situations and issues. Individuals that can take charge of addressing product issues, complaints, and inquiries and resolves it in a timely manner.Overall Purpose of the RoleOverall responsibility in building customer satisfaction, help retain customers and increase level of repeat business. Key ResponsibilitiesProvide exceptional customer service in every customer interaction (voice, chat, email) with the ultimate aim of providing first call resolutionMaintain an awareness of customer needs and potential product issues through customer contact, including escalated calls, emails and other customer contact channelsProvide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customersWork with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-upBe open to new tasks that may arise due to changing business needs and market/product launches and promotionsCollect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellenceParticipates on teams and special projects to improve product and service quality and client satisfaction The PersonThis position requires a person to have extensive experience in a call center setup focused on both customer service and technical support. QUALIFICATIonSProven Multi-Tasking skillsGood in verbal and written English communication and comprehension skills Analytics and problem-solving skills At least 2 years’ work experience in BPO - preferred but not requiredWilling to work on-site in Ortigas - Hybrid ModelContract will be for 3 months(October 18- January 18)Night Shift Schedule - 9PM or 10PM time-inConsecutive rest daysHeadsets will be provided by Nixplay.Candidate must have their own laptop with these specs:CPU: core i5 or equivalent RAM: 8gbOS: Windows 10Internet: 15 mbps with back up internet (prepaid home wifi or mobile data). Applicants must submit a screenshot in system properties and fast.com results. Photo of the actual laptopWindows laptop only
