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Hiring for CUSTOMER SERVICE SPECIALIST! US AIRLINE ACCOUNT! 

We care about your safety in this time of health crisis, so we make our recruitment process convenient for you! 

Qualifications: 

Pre-Requisites 

• High school diploma or equivalent 

• Customer service background desired but not required 

• PC skills (Word/Excel) required 

• Strong customer service orientation 

• Exceptional Listening/Communication skills 

• Must have acquired 80% or higher in Customer Service and Product Training classes 

Critical Success Factors 

• Strong communication skills 

• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted 

• Attention to detail; able to focus on Customer interaction while problem-solving 

• Ability to perform multiple tasks simultaneously 

• Quality focused 

• Participates; while working in a remote environment joins meetings, huddles, trainings, activities 

• Decision making skills 

• Organizational skills 

• Problem solving 

• Team player 

• Flexibility in following a schedule 

Task: 

Provide excellent customer service: 

- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs 

- Excellent writing skills; able to translate Customer communication rapidly and effectively in chat 

- Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers 

- Solve problems systematically, using sound business judgment, and following through on commitments 

- Respond to customers in a polite and courteous manner 

- Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel 

- Establish rapport via chat or phone quickly, and remain positive and upbeat 

- Express thoughts and information clearly and succinctly 

- Inspire confidence and positively influence the behavior, actions, and thoughts of others 

- Communicate unpleasant or negative information in a tactful manner 

• Be flexible, adjust quickly, and react positively to change 

• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member 

Demonstrate strong data entry skills and proficiency in the use of a PC. 

Recruitment Process: 

1st – Submit your application 

2nd – online Assessment (will be sent in your email) 

3rd – Initial Screening (Over-the-Phone) 

4th – Initial Interview (Over-the-Phone) 

5th – Language Assessment (Over-the-Phone) 

6th – Final Interview (Over-the-Phone) 

*Read carefully the details before applying to help you out in terms of the application process.